Info & Policies

  ALL SALES ARE FINAL. WE DO NOT ACCEPT RETURNS OR REFUNDS. IF YOU HAVE CHOSEN THE WRONG SIZE OR ADDRESS, YOU CAN CONTACT US WITH YOUR ORDER NUMBER AND LET US KNOW, UNLESS IT'S ALREADY SHIPPED. ALWAYS DOUBLE CHECK AND VERIFY ALL INFORMATION BEFORE ORDERING.

 

SHIPPING POLICY:  

 

U.S. SHIPPING PRICES ARE AUTOMATICALLY CALCULATED AT CHECKOUT.

 

INTERNATIONAL PRICES ARE ALSO AUTOMATICALLY CALCULATED AT CHECKOUT.

 

FOR PRE-MADE ITEMS -

OUR STANDARD SHIPPING TIMES ARE 5 TO 14 BUSINESS DAYS, AND WE ARE COMMITTED TO MAKING SURE THAT YOUR ORDER REACHES YOU IN THE BEST POSSIBLE CONDITION. PLEASE KEEP IN MIND THAT OUR SHIPPING ESTIMATE INCLUDES THE TIME REQUIRED FOR ORDER PROCESSING, QUALITY CHECKS, PACKAGING, AND TRANSIT TO YOUR ADDRESS. 

IF SHIPPING TIME EXCEEDS THE 5-14 BUSINESS DAYS WAIT TIME FROM THE DATE YOU ORDERED, YOU WILL BE CONTACTED.

 

FOR PRE-ORDER ITEMS -

PLEASE ALLOW US 4-6 WEEKS FOR PRODUCTION AND SHIPPING. YOU WILL BE UPDATED ABOUT YOUR ORDER WEEKLY THROUGHOUT THE PROCESS, VIA EMAIL AND INSTAGRAM @VISIONWRKS.US

IF SHIPPING TIME EXCEEDS THE 4-6 WEEKS WAIT TIME FROM THE DATE YOU ORDERED, YOU WILL BE CONTACTED.

 

FOR ALL ITEMS - 

.BEFORE PURCHASING, YOU MUST UNDERSTAND THAT ALL ORDERS REQUIRE WEEKS OF PROCESSING BEFORE THEY ARE SHIPPED UNLESS IT SAYS OTHERWISE IN THE PRODUCT DESCRIPTION. EACH PIECE IS HIGHLY HANDCRAFTED AND IS NOT ACHIEVED IN A DAY. PLEASE ALLOW FOR THIS TIME PERIOD OF PROCESSING & SHIPPING TO BE ACCOUNTED FOR BEFORE TAKING ACTION OR CONTACTING US.

 

 

SHIPPING DELAYS:

PLEASE KEEP IN MIND THAT DELAYS SOMETIMES HAPPEN AND THAT IS OUT OF OUR CONTROL. IN THE RARE EVENT OF A SIGNIFICANT DELAY, YOU WILL BE NOTIFIED BY EMAIL.

 

 

LOST, STOLEN, OR DAMAGED PACKAGE / INCORRECT ORDER:

IF THE WRONG ORDER IS SENT TO YOU, EMAIL VISIONWRKS.US@GMAIL.COM. WE ARE NOT RESPONSIBLE IF YOUR PACKAGE IS LOST, STOLEN, OR DAMAGED BY SHIPPING. IF YOUR PACKAGE IS LOST CONTACT USPS, FEDEX, OR UPS DEPENDING ON WHICH CARRIER IS USED AND FILE A LOST PACKAGE REPORT.

 

 

CHARGEBACK POLICY:  

1. BEFORE MAKING A PURCHASE, EVERY CUSTOMER MUST ATTEST THAT THEY HAVE READ AND AGREE TO THE TERMS, CONDITIONS, AND STORE POLICIES. BEFORE MAKING ANY PURCHASE, CUSTOMERS MUST ACKNOWLEDGE AND ACCEPT THE TERMS, CONDITIONS, AND STORE POLICIES.

2. IF YOUR ORDER IS DETECTED AS AN HIGH RISK OF FRAUD, UNFORTUNATELY YOUR ORDER WILL BE CANCELED. WE ARE DOING THIS FOR THE SAFETY OF OUR BUSINESS.

3. IF A CHARGEBACK OCCURS, IT WILL BE CONSIDERED A VIOLATION DUE TO ALL OF OUR CUSTOMERS AGREEING TO OUR TERMS AND CONDITIONS. THIS EVIDENCE WILL BE USED DURING ANY DISPUTE CASE. PLEASE NOTE THAT IF A CHARGEBACK OCCURS, WE HAVE THE RIGHT TO BLACKLIST YOU AND CANCEL YOUR ORDER. ADDITIONALLY, YOUR IP ADDRESS WILL BE BANNED FROM OUR WEBSITE.

 

 

WASHING INSTRUCTIONS:

FOR BEST RESULTS, WE RECOMMEND TURNING THE GARMENT INSIDE OUT AND USING COLD WATER WITH MILD DETERGENT. HANG DRY OR TUMBLE DRY ON LOW.  

 

 

HOW TO CONTACT:

IF YOU HAVE ANY QUESTIONS, WHETHER IT'S ABOUT THE BRAND, SHIPPING, SIZE INQUIRIES OR UPDATES ON YOUR ORDER, YOU CAN EMAIL US AT VISIONWRKS.US@GMAIL.COM